Privacy Policy
Last updated: August 2026
1. Introduction
Smartouch is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect personal information including:
- Name
- Telephone number
- Email address
- Property address
- Information submitted through our contact form
- Information provided when requesting a quotation
We may also collect limited technical information such as:
- IP address
- Browser type
- Device information
- Website usage data through analytics tools
3. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide quotations
- Arrange appointments
- Deliver our services
- Improve our website
- Respond to customer support requests
- Meet legal and regulatory obligations
We do not sell your personal information.
4. Marketing
If you contact Smartouch, we may occasionally contact you regarding your enquiry or relevant services.
You may request that we stop marketing communications at any time.
5. Cookies
Our website uses cookies to improve user experience and monitor website performance.
Cookies may be used for:
- Website functionality
- Google Analytics
- Performance monitoring
Where required, visitors will be asked for consent before non-essential cookies are placed on their device.
6. Sharing Information
We only share your information where necessary to operate our business.
This may include trusted providers such as:
- Website hosting providers
- Email providers
- Analytics providers
- Payment providers (where applicable)
We will never sell your personal information to third parties.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse.
Whilst we work hard to protect your data, no internet transmission can ever be guaranteed as completely secure.
8. How Long We Keep Your Information
We only retain personal information for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.
9. Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal information where appropriate
- Object to certain processing
- Request restriction of processing
- Request transfer of your data where applicable
- Withdraw consent where processing relies upon consent
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
10. Third-Party Services
Our website may use services provided by third parties, including:
- Google Analytics
- Google Maps
- Google Business Profile
- Social media platforms
These providers have their own privacy policies governing how they process information.
11. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact Smartouch using the contact details published on this website.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices.
The latest version will always be available on this website.